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Start a 3PL Two Weeks Before Black Friday? It’s Possible with ShipHero.
Good Company was approached by a large dinnerware supplier that needed a 3PL, just a few weeks before Black Friday. They would be Good Company’s first ever 3PL client and there was no room for error. Good Company needed a solution that could easily integrate with Shopify, and that would scale with them as they were looking to grow quickly. This was just the beginning.
Enter ShipHero. With Warehouse Management Software that can serve 3PLs just as well as brands, and a direct integration with Shopify, it was the obvious choice. After the first sales call and then onboarding, it became apparent that ShipHero was the right solution.
We'd never been a 3PL before. ShipHero was the obvious choice. We were up and going in just a couple of weeks. ShipHero was the clutch tool in our belt that got us where we are. No doubt. ShipHero checks all the boxes. All of the fundamentals are there and then some. The tools are thought out. And they bridge the gap between software made for users and software built by developers.
Obviously, ShipHero is the chef that eats their own food. I think that they make great software because they use their software. It's the multitool on our belt. We've been able to go from five or six hundred units shipped a day to six to ten thousand units, shipped a day in 18 months. Using multi item batch to pick high unit count orders.
We were able to slash pick time in half. The whole business has been built on the back of ShipHero managing the nuts and bolts of the operation. At best, other software is at feature parity in reality out of the box, ready to go in almost no time for the price and or the service level and support. There is no comparable offering.
Our CSM continues to be a great resource for us. Supports response times are getting faster and more intelligent. Even the people who onboarded us in the sales process continue to check in on the health of the relationship and the opportunities for them to either advocate or to problem solve for us and we don't feel like the baton keeps getting passed.
It just seems like the support team just keeps getting larger and that's a really good feeling.
We’d never been a 3PL before. ShipHero was the obvious choice. We were up and going in just a couple of weeks. ShipHero was the clutch tool in our belt that got us where we are. No doubt. ShipHero checks all the boxes. All of the fundamentals are there and then some. The tools are thought out. And they bridge the gap between software made for users and software built by developers.
Obviously, ShipHero is the chef that eats their own food. I think that they make great software because they use their software. It’s the multitool on our belt. We’ve been able to go from five or six hundred units shipped a day to six to ten thousand units, shipped a day in 18 months. Using multi item batch to pick high unit count orders.
We were able to slash pick time in half. The whole business has been built on the back of ShipHero managing the nuts and bolts of the operation. At best, other software is at feature parity in reality out of the box, ready to go in almost no time for the price and or the service level and support. There is no comparable offering.
Our CSM continues to be a great resource for us. Supports response times are getting faster and more intelligent. Even the people who onboarded us in the sales process continue to check in on the health of the relationship and the opportunities for them to either advocate or to problem solve for us and we don’t feel like the baton keeps getting passed.
It just seems like the support team just keeps getting larger and that’s a really good feeling.
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Meet the Packer Performance Dashboard, ShipHero’s latest feature that goes beyond simple pack rates.
📦 Tracks key packing events (Tote Scan, Item Scan, Print Label, Order Complete)
📈 Scores efficiency based on expected vs. actual pack time
⚡ Factors in order complexity & shipment type for real-world accuracy
Your warehouse just got smarter. Ready to optimize labor costs?
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In this video, we explore ShipHero’s Packer Performance Dashboard—a powerful tool designed to provide unbiased, data-driven insights into your packing team’s efficiency. Unlike traditional productivity trackers that rely on averages, our dashboard evaluates order complexity, packing time, and individual packer performance to offer a comprehensive understanding of your warehouse operations.
Key Features Covered:
📦 Order Complexity Assessment: Learn how the dashboard differentiates between simple and complex orders, ensuring accurate performance metrics.
📦 Detailed Performance Metrics: Discover how to access real-time data on expected versus actual packing times, along with individual packer rankings.
📦 Data-Driven Decision Making: See how the tool enables fair evaluations, smarter hiring decisions, and effective team management based on factual data.
Join us for this in-depth walkthrough and see how ShipHero’s Packer Performance Dashboard can transform your warehouse efficiency.
Discover how Rohan Kumar, Founder of The Do More Company, revolutionized fulfillment for Zenergy Chewing Gum using ShipHero and Ship Apollo. From scaling operations across the U.S. and Canada to seamless multi-warehouse management, hear how ShipHero’s tools have been a game-changer!
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