FAQ

Table of Contents

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Attainable Automation

ShipHero innovative solution to enable Pick2Light, Pack2Light, and Receive2Light tools.

Receive2Light

How to Use ShipHero's Receive to Light

Pack2Light

How to Ship with a Pack2Light Station

Pack2Light: Troubleshooting

Pack2Light Installation Guide

Pick2Light

Pick2Light Installation and Operation Guide

How to Use ShipHero's Pick to Light

3PL

Third-Party Logistics

Billing

3PL - How to Create Ad Hoc Charges in 3PL Billing

3PL - How to Set Up Carrier Billing for 3PL Clients

3PL - What does the 3PL Billing error "Invalid fee, conflicts with existing fee(s)" mean?

3PL - What is the "Pickup Picking Fee" with 3PL Billing?

3PL - What is the difference between "Picking Fees" and "Pickup Picking Fees" with 3PL Billing?

3PL Billing - Billing Fees Overview

3PL Billing - Flat Fee Order Charge

3PL Billing Overview

3PL: How to Reconcile 3PL Carrier Bills

How to Create a 3PL Client Billing Profile

QuickBooks Online Integration

Zone and Weight Based Billing

Customer & Account Management

3PL - Deduct inventory from the Child account for orders that are not fulfilled through ShipHero

3PL - How to Add a New 3PL Client

3PL - How to Configure a New 3PL Client

3PL - How to Connect an Additional Warehouse to a 3PL Client

3PL - How to Create a Return Portal for a 3PL Client

3PL - How to Enroll a 3PL on our 3PL Marketplace

3PL - How to Remove a Warehouse From a Client Account

3PL - How to Share a Client with another 3PL who uses ShipHero

3PL - How to Upgrade From a Brand Plan to a 3PL Plan

3PL - Managing 3PL Customer Settings

3PL Client Portal - Frequently Asked Questions (FAQs)

How to Show the Label Cost to 3PL Clients

How to Use ShipHero's Labor Cost Dashboard

Switching Between 3PL Clients' Accounts

Account Administration

Setting up ShipHero apps and managing your account

Onboarding Handbooks

How to Contact ShipHero Software Support

ShipHero Data & Communication Security Practices

System Status Updates

User Guide Overview

User Guide to the ShipHero iOS Mobile App

User Guide to the ShipHero Web Dashboard

User Guide to the ShipHero Web Dashboard Inventory Menu

User Guide to the ShipHero Web Dashboard My Account Menu

User Guide to the ShipHero Web Dashboard Purchase Orders Menu

User Guide to the ShipHero Web Dashboard Reports Menu

User Guide to the ShipHero Web Dashboard Returns Menu

User Guide to the ShipHero Web Dashboard Shipping Menu

User Guide to the Web Dashboard Orders Menu

Account Management

How can I access my ticket history?

Automation Rules for International Orders

Connecting to SPS Commerce

Creating and Managing Lots & Expirations

Currency Setup in ShipHero

Deferred loading for The Order Page and The Product page on app.shiphero.com

GS1 Barcode Support in ShipHero

How can I can pull the shipping cost and tracking information after an order has been fulfilled?

How to Apply Discounts to Customs Value via Automation Rules

How to Assign Static Slotting Bin Locations

How to Change the Name of a Tote (Legacy Totes Page)

How to Create a Virtual Warehouse

How to Enable the PIN Code Screen for the Packing App

How to Mail a Standard Letter Envelope With ShipHero

How to Manage Shopify Locations in ShipHero

How to Set Up Branded Invoices

How to Set Up EU & UK eCommerce VAT Package & OSS in ShipHero

How to Set Up Multiple Warehouses

How to Set Up Shipping Boxes

How to Switch Slotting Types in ShipHero

How to Use Automation Rules

How to Use Automation Rules with Multi Warehouse Allocation

How to Use Customer Order Count in Automation Rules

How to Use Multi Warehouse Allocation Rules

How to Use Warehouse Profiles

Managing Multi-factor Authentication (MFA) for Users

Mapping SPS Orders

No Response When Exporting All Rows

Sales Tax Collection

SAML Integration Guide

Troubleshooting the ShipHero Mobile App

Using Shopify Locations as a Trigger In Automation Rules

What Barcode Types are Supported?

What URLs and IPs Should be Whitelisted

Why are My Visible Columns Not Exporting to CSV?

WorkforceHero - Special Projects

WorkforceHero Overview

User Management

Creating and Managing Roles and Permissions

Creating and Managing Users

How to Change the Default Language for Users

How to Create an Admin User

How to Update a User's Password

Managing a User's Warehouse Visibility

App Integrations

Inventory Planner Integration

Make.com Integration Basics

NetSuite Integration

Setting Up Klaviyo with ShipHero

ShipHero & SPS Commerce Integration

Inventory Management

Using ShipHero to manage inventory

Product Management

Troubleshooting Product Barcodes in ShipHero

General Inventory Topics

All About Using the Bulk Edit CSV Upload

FAQs - Inventory Removed From Bin When Picked into a Tote

Glossary of Inventory Terms

How can I see the reason that inventory moved?

How to Create & Manage Totes

How to Create Products in ShipHero

How To Delete or Deactivate Products

How to Edit Products in ShipHero

How to Reserve Inventory in ShipHero

How to Set Products as Dropship Only

How to Set Up Low Stock Notifications

How to Transfer Inventory from one Warehouse to Another in ShipHero

How to Transfer Inventory with ShipHero Mobile

How to Use "Is Virtual"

How to Use Alternate Barcodes

How to Use Dynamic Slotting

How to Use Inventory Upload

How to Use Tariff Codes (HS Codes) in ShipHero

How to Use the "Don't include stock from this warehouse" Setting

How to Use Unit of Measures (UOMs)

Instant Transfer for Static Slotting Accounts

Managing Product SKUs in ShipHero

Replenishment Minimum/Maximum Feature

Why isn't Inventory or Products Syncing Between ShipHero and Shopify?

Why isn't my Inventory Updating in Amazon?

Purchase Orders (Shipping Plans)

How to Use Purchase Order Statuses

Overview of ShipHero's Purchase Order Features

First Article Inspection (FAI)

All About Using Reorder Level and Reorder Amount

How to Adjust a Purchase Order

How to Receive Purchase Orders

Receiving Products with Lots and Expirations

Partially Receiving POs and Adjusting Sell Ahead QTY

How to Assign Products to Vendors

Edit Vendors in Bulk

How to Print Barcodes When Receiving Inventory

Why Can't I Add a Product to a Purchase Order?

How to Add a Kit to a Purchase Order

How can I tell if I over received inventory?

Why don't I see a Purchase Order assigned to my warehouse?

How to Stop Automatic Reorders

Kits & Components

Work Orders

All About Kits in Shiphero

Creating and Editing Kits

How Kit Availability is Calculated

Locations

Creating and Managing Locations

Hospital Location Feature - Mobile App

How to Create and Manage Location Types

How to Use Non-Sellable Bins

Managing License Plate Numbers in ShipHero

Optimizing Your Warehouse Layout with a Naming Scheme

Replenishment - Break Cases to Eaches

Replenishment - Mobile

ShipHero Putaway

What does "Error moving x units from location x. The maximum allowed to move is x due to batches currently in progress." mean?

Why is Delete not Working for this Location?

Tracking

Cycle Counting Definition & How-To

Getting Started with Lots and Expiration Tracking

How to Choose Cycle Count Type for Dynamic Slotting

How to Create and Manage Cycle Counts

How to Cycle Count Using the ShipHero Mobile App

How to Enable Serial Numbers on a Product

How to Exclude Products from Cycle Counting

How to Manage Inventory Counts

How to Track Inventory for Drop Ship Only Products

Order Management

Using ShipHero to manage orders

The NEW Wholesale Experience in ShipHero

The NEW Wholesale Experience in Shiphero

Command Barcodes for the NEW Wholesale Flow

Picking with the NEW Wholesale Flow

Packing with the NEW Wholesale Flow

Generating Labels with the NEW Wholesale Flow

Outbound Schedule and Order Completion for the NEW Wholesale Flow

General Order Topics

How to Use Hold Until

Adding Attachments to Customer Orders

Address Validation and Managing Address Holds

All About Totes in ShipHero

Allocated Item Summary

Anonymize Data (GDPR Requests)

Auto Pack Feature

CSV Order Upload

Display Previous Shipping Errors and a Trip to the Hospital

Error Message: "The destination location is invalid."

How Can I View All Orders That Need to Ship?

How to Bulk Edit Orders on the Manage Orders Page

How to Create a Manual Order

How to Create an MWA Rule for Transfer Orders

How to Drop Ship Orders

How to Edit Products on an Order in ShipHero

How to Merge Orders

How to Remove an Order From a Tote (Legacy Totes Page)

How to Remove Inventory from a Tote

How to Reset a Canceled Order

How to Reship an Order

How to Set Up Email Notifications for Orders

How to Short-Ship Orders (Allow Partial Shipments)

How to Use "Email Customer" in Order Details Page

How to Use Allocation Priority on Orders

How to Use Fraud Holds

How to Use Operator Holds

How to Use Order Statuses

How to Use Order Tags

How to Use Payment Holds

How to Use the Ships Alone Product Setting

How to Work With Wholesale Orders (Legacy Flow)

I can't ship because "SKU XXX is in the order but doesn't have a record in your warehouse"

Managing Order Holds in ShipHero

Orders are flagged "Partially Fulfilled" in ShipHero, but "Fulfilled" in Shopify

Voiding UPS Labels

What can I change on an Order that has an Order Lock?

What is an Order Lock?

What is Drop Shipping?

What is the difference between a Locked Warehouse and an Allocated Warehouse?

Why did an older order ship before a new one?

Why didn't I receive my email notification?

Why do I see 'default' status showing up twice in the mobile app?

Why is my automation rule not working?

Why is my order "Ready to Ship: No"?

Why is this Shopify Order on a "Payment Hold" when it was Paid by Money Order?

Returns

Error Message: The ability to print standalone Pay-on-Use Return labels is not enabled for your account

How to Create an Exchange Order

How to Create Returns Attachments

How to Create Returns in ShipHero

How to Enable FedEx Ground Economy (formerly SmartPost) on Return Labels

How to Receive Returned Merchandise

How to Set Return Warehouse with Automation Rules

How to Set Up Returns

How to Use Returnly with ShipHero

Problem with Exchange Orders Being Automatically Fulfilled

Problem with Final Sale Item Being Permitted for Return

Return Label Set-Up

Returns are Not Showing Up in Order or Product Details

What is an Internal Return Note?

Where can I go to view return reason trends?

Why aren't my customers receiving their return labels when a return is generated?

Kits & Components

Work Orders

All About Kits in Shiphero

Creating and Editing Kits

How Kit Availability is Calculated

Locations

Creating and Managing Locations

Hospital Location Feature - Mobile App

How to Create and Manage Location Types

How to Use Non-Sellable Bins

Managing License Plate Numbers in ShipHero

Optimizing Your Warehouse Layout with a Naming Scheme

Replenishment - Break Cases to Eaches

Replenishment - Mobile

ShipHero Putaway

What does "Error moving x units from location x. The maximum allowed to move is x due to batches currently in progress." mean?

Why is Delete not Working for this Location?

Tracking

Cycle Counting Definition & How-To

Getting Started with Lots and Expiration Tracking

How to Choose Cycle Count Type for Dynamic Slotting

How to Create and Manage Cycle Counts

How to Cycle Count Using the ShipHero Mobile App

How to Enable Serial Numbers on a Product

How to Exclude Products from Cycle Counting

How to Manage Inventory Counts

How to Track Inventory for Drop Ship Only Products

Picking & Packing

Using ShipHero for order picking and packing

Order Picking

Bulk Ship: QR Code Picking

How to Multi Item Batch (MIB) Pick

How to Only Pick Orders with a Required Ship Date of Today or Earlier

How to Single Item Batch Pick

How to Use a Barcode Scanner in HID Mode with the ShipHero Mobile App

Optimizing Batch Picking Settings

Optimizing Order Processing in ShipHero

The NEW Mobile Picking Interface and Workflows

Using Pick Priorities on Locations

Wholesale - QR Code Picking

Why are batches taking so long to load?

Why is My Order Not Pickable?

Why isn't my order showing up in the Multi-Batch Queue?

Order Packing

Automatically Printing Shipping Labels via Automation Rule

Error Message: Missing or Invalid Shipping Number

Error Message: Terms and Conditions Not Accepted

Error Message: The Shippers shipper number cannot be used for the shipment

How to Add a Weight While Shipping

How to Bulk Ship

How to Create Custom Workflows

How to Create Multi-Box Shipments

How to Multi-Item Batch (MIB) Pack

How to Pack Orders

How to Set Up a DirectPack Station

How to Ship to PO Boxes

How to Ship With "Cheapest" for Multi Box Shipments

How to Single Item Batch Pack Using the ShipHero Packing App

How to Single Item Batch Pack Using the ShipHero Web App

How to Use Command Barcodes

How to Use Packing App

How to Use Tote QA

Packaging Recommendations

ParcelView Package Snapshot Feature

Prevent Invalid Shipping Dimensions

Troubleshooting error (120313) Phone Number Shipping Error

Weight Discrepancy Detection

Why are commercial invoices showing the full price instead of the lower custom value?

Why aren't orders showing as mergeable in the mergeable orders widget?

Shipping Integrations

Integrating ShipHero with shipping providers

Specific Carriers

All About USPS Modern (via ShipHero)

Can I Use DHL Express Paperless Trading?

Connecting DHL eCommerce in ShipHero

Connecting DHL Express to ShipHero

Connecting Shippo to ShipHero

Connecting StarTrack to ShipHero

Connecting UPS to ShipHero

Connecting your FedEx Account to ShipHero

DHL eCommerce Fuel Charges

Does ShipHero Support ETD with FedEx?

Dry Ice Weight Setting

Error Message: The Mailer ID is required on SurePost shipments

How to connect Amazon Shipping with Shiphero

How to Connect an Existing Endicia Account

How to Connect Asendia & Asendia One

How to Connect Sendcloud to ShipHero

How to Connect ShipX (Formerly XDelivery) to ShipHero

How to Connect UniUni to ShipHero

How to Connect Veho & ShipHero

How to Enable FedEx Ground Economy (Formerly SmartPost)

How to Enable FedEx One Rate

How to Map Shipping Methods from CartRover

How to Set the Mailed From ZIP for USPS Labels (Endicia Only)

How to Set Up Amazon Carriers

How to Set Up EDI with UPS

How to Set Up FedEx Ground Collect

How to Set Up UPS Mail Innovations

How to Setup and Connect Your USPS Modern Account to ShipHero

How To Setup FedEx International Connect (FIC)

How to Ship Dangerous Goods with FedEx

How to Ship With FedEx Home Delivery and FedEx Ground

How to Ship with USPS First Class Letter

How to Update UPS Carrier Connection for OAuth 2.0

Overview of Veho & ShipHero Integration

Shipping with FedEx Express and Setting a Future Label Ship Date

Shipping with Global-e

Shopify - How to Use Managed Markets

UPS Simple Rate

Using DHL eCommerce in ShipHero

USPS Ground Advantage

Webshipper Integration

What are USPS Girth Constraints?

Why aren't customer email addresses showing up on my DHL Express labels?

Store Integrations

Integrating ShipHero with your stores

General Store Topics

"Only import products from Shopify that are Published" Shopify Setting

How to Import Orders and Products into ShipHero

E-Commerce Store Integrations

Specific Stores

Communication Between BigCommerce and ShipHero

Communication Between ShipHero and Shopify

Connecting a Google Merchant Account to ShipHero

Connecting a Walmart Store

Connecting an eBay Store

Connecting an Etsy Store to ShipHero

Connecting Australia Post to ShipHero

Connecting Bring to ShipHero

Connecting Your Shopify & Shopify+ Store to ShipHero

How to Add a Vendor in Shopify

How to Apply Discounts and Gift Cards in Shopify and ShipHero

How to Avoid Overselling with High Velocity Sales on Shopify

How to configure 3rd Party Locations / Fulfillment Services in Shopify to work with Shiphero

How to Connect Channel Advisor (Rithum) to ShipHero

How to Connect Your Amazon Store

How to Connect Your WooCommerce Store

How to Create Kits in Shopify & BigCommerce

How to Map WooCommerce Statuses in ShipHero

How to Set Up TikTok Shop with ShipHero

Magento 2 Installation Guide

Setting Up Shopify POS with ShipHero

Shopify Order Editing Integration

What is ShipHero's GDPR (General Data Protection Regulation) Policy with Shopify?

WooCommerce Troubleshooting Guide

Workstations

Setting up and managing workstations that use ShipHero apps

Hardware Setup

Adaptive Packing Station

Connecting and Troubleshooting Socket Mobile Scanners with the ShipHero Mobile App

Enabling the ShipHero Mobile App on an iOS Device

How to Authorize the ShipHero App on Mac

How to Connect a Socket Mobile Scanner to Your Mobile Device

How to Set Up a Workstation

Receiving - Using Cubiscan to Weigh and Measure Products

Supported Hardware Devices

Why can't I set two cloned machines as separate devices on ShipHero?

Printing

Do Not Print Invoice Automation Rule

Duplicate Shipping Labels Printing

Enabling CUPS for Printer Troubleshooting on MacOS

How to Automatically Print Invoices

How to Install a Label Printer

Printer Troubleshooting - Advanced

Printer Troubleshooting - Basic

Product Barcodes

Public API and Developer Resources

ShipHero's Application Programming Interface

Public API

How to Obtain API Access & Refresh Tokens

ShipHero API Developer Resources

Useful Queries and Basic Troubleshooting

Delayed Notification Tracking with Bulk Ship

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