Acceptable Use Policy

ShipHero provides logistics software, inventory management technology, and a live marketplace of third-party logistics providers (“3PLs”) that allows manufacturers and shipping companies (“your Customers”) to seamlessly move from one 3PL to another based on quality of service and price (the “Marketplace”).

While we believe the free and open exchange of ideas and products is a key tenet of commerce, there are some activities that are incompatible with ShipHero’s mission to make commerce better for everyone. This Acceptable Use Policy (“AUP”) describes activities that are prohibited in connection with your use of the SaaS Services.

For the purposes of this AUP, “Materials” means any content, information, or data uploaded (including photos, images, videos, graphics, written content, audio files, and/or code), collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account,

The following activities are prohibited

Child Exploitation

You may not offer goods or services, or post or upload Materials that exploit or abuse children, including but not limited to images or depictions of child abuse or sexual abuse, or that present children in a sexual manner.

Harassment, Bullying, Defamation and Threats

You may not offer goods or services, or post or upload Materials, that harass, bully, defame or threaten a specific individual.

Hateful Content

You may not offer goods or services, or post or upload Materials, that condone or promote violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition or veteran status.

Illegal Activities

You may not offer goods or services, or post or upload Materials, that contravene or that facilitate or promote activities that contravene, the laws of the jurisdictions in which you operate or do business.

Intellectual Property

You may not offer goods or services, or post or upload Materials, that infringe on the copyright or trademarks of others.

Malicious and Deceptive Practices

You may not use the SaaS Services to transmit malware or host phishing pages. You may not perform activities or upload or distribute Materials that harm or disrupt the operation of the SaaS Services or other infrastructure of ShipHero or others, including ShipHero’s third party providers. You may not use the SaaS Services for deceptive commercial practices or any other illegal or deceptive activities.

Personal and Confidential Information

You may not post or upload any Materials that contain personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to provide such consent.

Self-Harm

You may not offer goods or services, or post or upload Materials, that promote self-harm.

Spam

You may not use the SaaS Services to transmit unsolicited commercial electronic messages.

Terrorist Organizations

You may not offer goods or services, or post or upload Materials, that imply or promote support or funding of, or membership in, a terrorist organization.

ShipHero has the right, but not the obligation, to monitor or investigate any Materials and your use of the SaaS Services at any time for compliance with this AUP and the ShipHero Terms of Service, or any other agreement between you and ShipHero governing your use of the SaaS Services (collectively, the “Terms”). Our determination of whether a violation of this AUP has occurred will be final and binding, and any action taken with respect to enforcing this AUP, including taking no action at all, will be at our sole discretion.

If you feel that a user of the SaaS Services has violated this AUP, please contact us at compliance@shiphero.com