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Returns are a fact of eCommerce life. And they can be a logistical nightmare. But they don’t have to be.
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ShipHero gives you the option to set rules for returns, including planning for incoming returns and what happens when a return is received. These rules can include parameters for re-stocking a returned item or destroying it, based on item type and condition.
Returns management refers to the process of enabling eCommerce customers to make a return, receiving that return back at your warehouse and then determining how to handle the returned item. By using software that can easily track returns, returns management becomes infinitely easier to manage and more cost-effective.
The easiest way to manage returns is to have a solid process in place with easy to follow steps for customers and your team. Ensure that everyone understands the return process, how to handle returned items and how to forecast when returns might hit the warehouse. This is all easy to do with a well-rounded WMS like ShipHero.
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