ShipHero in the news

ShipHero is proud to announce the direct integration of Klaviyo with our post-shipment tracking feature, PostHero. PostHero already provides ShipHero’s fulfillment clients with the ability to track their shipments through to final delivery. Now, with the introduction of Klaviyo workflows, ShipHero clients can provide visibility to their customers, triggering email and text notifications as a package moves through the shipment process. This type of direct integration will further help to raise the profile of ShipHero Fulfillment clients by offering them the same transparency of their bigger rivals. It is also a huge benefit to customer satisfaction as the guesswork of where a package might be can now be eliminated.

More Power with PostHero

PostHero already tracks packages across carriers and provides insight by giving you the tools you need to truly understand your fulfillment process, even after the package has left the fulfillment warehouse.The Klaviyo integration brings all the power of Klaviyo’s workflows to ShipHero Fulfillment. These workflows are powerful! Tracking certain triggers within ShipHero enables Klaviyo workflows. These customizable workflows put the power of customer satisfaction in the hands of ShipHero’s Fulfillment clients. Here’s how it works:

• ShipHero has set up four key triggers within the Klaviyo integration.
• Each of these triggers can also be associated with a Klaviyo workflow.
• ShipHero clients can then customize these workflows to reach out to clients based on the status of their package.

Current event triggers are:

• 1st Scan - This indicates that the package has left the ShipHero warehouse and is now in the hands of the carrier.
• Delivery Success - This indicates that the package has been successfully delivered to its final destination. It should now be in the hands of the customer.
• Return to Sender - This indicates that the package is being sent back to its origination point (in this case the ShipHero warehouse because of an issue with the address, etc.).
• Failed to Deliver - This indicates that the package made it to its final destination but actual delivery was not possible.

In each instance above, the workflow can be set-up to address each of these triggers. For example, when the package leaves the warehouse, a ShipHero Fulfillment Client might want to send an email to their customer letting them know it’s on the way. They can also include shipment information, like a tracking number.Once delivery success has been triggered, the client might want to send a follow-up email thanking the customer for their purchase and prompting them to leave a review. Or maybe sending a coupon code for a % off their next purchase as a thank you. All of these emails can be automated within Klaviyo’s workflows, giving ShipHero Fulfillment clients true control over their customers’ post-purchase/post-delivery experience. Klaviyo workflows can be accessed via ShipHero’s Fulfillment dashboard.

More Visibility for Increased Success

“We know how important the post-shipment experience is for customers,” Aaron Rubin, ShipHero’s Founder & CEO said. “As an eCommerce consumer myself, I want to know where my stuff is. With a direct Klaviyo integration, we’re so glad we can give that kind of visibility to our clients.”Currently, the Klaviyo integration with PostHero is available for ShipHero’s Fulfillment clients. For further details regarding the Klaviyo integration and how it can positively impact your fulfillment business, current ShipHero clients should reach out to Client Support. About ShipHeroShipHero is a US based, leading provider of cloud-based eCommerce fulfillment solutions that gives online retailers and third-party logistics providers the tools to ship more efficiently anywhere in the world. With more than 5,000 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Some notable customers include Mars, Universal Music Group and Canadian Tire. Additionally, ShipHero is the official fulfillment network partner for Shopify, and is rapidly scaling a network of warehouses throughout the US to meet the growing demands of today’s online retailers.

Fall 2021 Grid® Report and Momentum Grid® Reports for Shipping name ShipHero as Leader in Shipping and Software, Signalling High Customer Satisfaction RateNEW YORK, Nov. 17, 2021 /PRNewswire/ -- G2 [https://www.g2.com/], the world's largest platform for business software reviews, ranks ShipHero [https://shiphero.com/] as a Leader in Shipping Software and the number one Momentum Leader in Shipping for the Fall of 2021. ShipHero processes over $10 billion gross merchandise volume (GMV) annually, and serves over 5,000 e-commerce brands.

According to customer data from the G2 report on Shipping Software, 95% of users have given ShipHero a rating of 4 or 5 stars for overall performance. Similarly, ShipHero ranked high in terms of strategic company growth (93%), and likelihood of users to recommend ShipHero's products and services (88%).

‍Read more at PR Newswire

6 tips to prevent the end-of-year festivities from being a total mess.

Unlike 2020, this year many of us will be able to see our families for the holidays. But we may not come bearing gifts, as the supply chain crisis will make it hard to get the products we want. And even if you’re lucky enough to get them, delivery times might make it difficult for your items to make it in time for the festivities.

But instead of gambling on properly stocked shelves and short delivery times, you can take measures to get what you want when you want it.

‍Read more at Popular Science

ShipHero is proud to announce the roll-out of a new feature for our shipping software clients that will make picking even more efficient and help streamline their warehouse. Unit of Measure (UOM) is now available in ShipHero’s shipping software and mobile app, and it brings even more accuracy to ShipHero’s already 99%+ accurate process.

How It Works - Unit of Measure

Here’s how UOM works:For items that have multiple units of measure, for example an item that comes in multi-packs, but are also sold individually, it is now possible to pick packs of that item and scan them only once - regardless of their pack quantity.For example:You sell keychains and they are sold individually by SKU. However, when they are shipped they are shipped in bags of 10. An order comes in for 12 keychains. When the picker goes to fill the order, they can now pick up 1 bag of 10, scan it once and then finish the order with 2 individual keychains. It’s the difference between 3 scans versus 12 scans - time saver!

Why It’s Important

By using UOM, pickers can now cut down on the amount of time it takes to fulfill orders, especially those with multiple items. Also, the system will prescribe the best picking options. When an order for 12 keychains comes in, it will indicate to the picker that 1 full pack of 10 and 2 individual keychains are available to pick.

UOM also extends to cases. Instead of scanning 100 keychains, you just scan the case barcode and move along.

How It Helps ShipHero Clients

The biggest benefit to UOM is picking efficiency. A disorganized warehouse is the largest time suck for eCommerce businesses. This extends to inefficient picking and packing procedures. This speaks directly to the metrics that ShipHero can move for our clients. One way to increase warehouse efficiency is to increase picking efficiency. One way to lower the number of mis-picks is to increase picking efficiency.

UOM is a feature that will have far-reaching effects for ShipHero clients throughout their warehouse operations. “We’re excited to offer this option because we know the amount of time it will save,” Yosef Haas said. As ShipHero’s VP of Product he’s always looking for ways to make the client experience better. “Reducing the number of scans and giving pickers the best options to choose from when filling a multi-item order are efficiencies that work, and really move the needle in regards to output,” Haas said.

If you are a current ShipHero SaaS client and would like to know about the new unit of measure feature, please reach out to Client Support today.I

f you’d like to learn more about ShipHero’s powerful shipping software solution, please schedule a call with one of our software experts today!

About ShipHero

‍ShipHero is a US based, leading provider of cloud-based eCommerce fulfillment solutions that gives online retailers and third-party logistics providers the tools to ship more efficiently anywhere in the world. With more than 5,000 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Some notable customers include Mars, Universal Music Group and Canadian Tire. Additionally, ShipHero is the official fulfillment network partner for Shopify, and is rapidly scaling a network of warehouses throughout the US to meet the growing demands of today's online retailers.

By: Aaron Rubin, Founder & CEO of ShipHeroSince we started, ShipHero has paid close attention to our clients’ wants and needs which has led to often highly positive reviews on third-party sites like G2, Shopify, Trustpilot and Capterra. We take these reviews seriously and look to them not only for pats on the back, but to learn and grow from the feedback our clients take the time to provide.This fall, we’re honored to say ShipHero has been ranked #1 in the G2 Momentum Grid® Report for Shipping Software. This is a huge achievement, and to be ranked #1 by G2, the world’s largest platform for software reviews makes this award even better.

Building Momentum

It’s no secret that ShipHero has been building momentum in the past 12-18 months. You have to keep growing or you die. To be the Leader in the Momentum category for Shipping Software means we outpaced our competitors in areas like web growth, social growth and employee growth. We beat out some of our staunchest rivals, including ShipStation and FreightPOP in all of these areas. The Momentum Grid® Report for Shipping named ShipHero as the highest-ranking shipping software platform in three areas: Momentum Score, Satisfaction Score, and Momentum Grid Score. Only three shipping software providers qualified as a Momentum Leader, with ShipHero ranking number one.

Customer Satisfaction

We were named a leader in the Shipping Software category as well. This ranking is based on two things:

• High Customer Satisfaction Rating
• Large Market Presence

We have always stated that our Support Team is key to our business. In fact, we have two times as many employees for our Onboarding Team as our Sales Team. We let others talk; at ShipHero, our goal is to do. As a result, 95% of ShipHero users rated their customer satisfaction 4 out 5 stars, making ShipHero one of the top 5 shipping software companies based on customer satisfaction. G2 ranked a total of eighteen shipping software providers in its Fall 2021 report. It’s also important to note that 88% of our current customers would recommend us to other eCommerce companies in need of powerful shipping software.

Onward and Upward

These rankings mean a lot to us, because they prove that our client-first approach, our commitment to always doing things the right way, and our belief that our software is the best around are well-founded. We’d also like to note that our ratings on similar review sites range from 4.8 to 4.9 out of 5 stars. It’s validating to know we’re doing a lot of things right and better than our competitors.If you’re looking for powerful shipping and warehouse software, ShipHero has the tools and processes you need to bring order to your warehouse chaos. Our software runs in our 5 owned and operated warehouses across the United States because it works. If you need more proof, check out the details of the G2 Momentum Grid® Report for Shipping Software, Fall 2021 HERE.Schedule a meeting today with our experts to learn more about our warehouse management software built for ecommerce brands & 3PLs looking to run their best warehouse and how ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue, and success. Click HERE to Schedule a Meeting Today Aaron Rubin, Founder & CEOShipHeroAbout the author: Aaron Rubin is the Founder & CEO of ShipHero. He is responsible for planning and executing the overall vision and strategy of the organization. Rubin’s greatest strengths are leadership, change management, strategic planning and a passion for progression. He is known for having his finger on the pulse of ShipHero’s major initiatives, his entrepreneurial spirit, and keen business acumen. His leadership of ShipHero is grounded in providing excellent customer service that drives improved business operations. His passion for ShipHero comes from the culture and his ability to have an impact on the lives of employees, customers, partners, and investors.Follow Aaron on Twitter&LinkedIn.

ShipHero is proud to announce a new feature for its SaaS Mobile App: Putaway. This new functionality will save clients time and money by making it easier and more efficient to identify empty warehouse locations and putaway inventory.

Here’s How It Works

• On the ShipHero Mobile App, navigate to Products → Putaway
• You’ll be able to choose how you would like to Putaway the product:
  • Scan Location: Add all products from a location to your list
  • Scan a Case/Item: Add products to your list by scanning the case or the item barcode

Plus, Putaway will indicate which of your products need replenishment, so you can get those putaway fastest and back into inventory.

Once the product has been scanned or the list has been created, you can then choose how many of each SKU to allocate to a specific area. The easy-to-read screen provides an ongoing status update so that you can be assured no product has been forgotten.

Putaway saves you time and energy. You’ll no longer need to keep a manual list of open locations in the warehouse or try and remember where you put the rest of an item. Now, with a few simple taps, you’ll have the information you need to keep your warehouse running at peak efficiency. Please note that inventory is currently only for ShipHero clients using dynamic slotting. Clients that are still using static slotting won’t be able to use this feature.

To learn more about the superpowers of Putaway, click HERE.

For access to the Knowledge base article, please click HERE.New to ShipHero? Schedule a meeting today with our experts to learn more about our Shipping Software built for eCommerce brands & 3PLs looking to run their best warehouse and how ShipHero works to ensure that organizations invest in the solutions that match their needs, to improve productivity, revenue and success.

Click HERE to Schedule a Meeting Today